Tell us about your journey at Kajima Community so far:
I started at Kajima in 2012 as a Leisure Attendant, where I worked at our school sites providing on the ground support for our hirers. In 2018 I began my current role as Customer Service Coordinator for BookingsGuru based at our office in Northapton and now have responsibility for ensuring that our clients and hirers are happy and feel looked after.
What does Kajima Community do – and why is it different?
BookingsGuru is a hands-on, well-organised service, helping school site teams and hirers to manage their business. We think our attention to detail makes us special. We talk to all our hirers on a regular basis, and a big part of my role is striving to provide them with the best possible space and facilities to meet their needs, at an affordable price.
When we sign up a new school, the first thing that we do is undertake a tour of the site, so that we can see which areas would be suitable for hire, ensuring that disruption to the life of the school is minimised. We then support the school with marketing outreach to publicise the facilities to hirers and the wider community, ensuring they increase their income from lettings.
What’s the most important thing for you about your job?
It’s really important to me that I am able to help people quickly and effectively – that’s definitely part of our culture. It’s amazing how many people say thank-you for giving them such a quick response!
What’s the most unusual booking you’ve had?
We’ve had lots of unusual hires, from people quite nonchalantly asking if school fields could be used for hot air balloons, to fireworks and even reindeer on a site last Christmas. We also have a lot of weddings. 2016 was our busiest year for that – we had thirty in one summer!
For more information about how our BookingsGuru service can help you venue increase its lettings income, visit www.bookingsguru.co.uk.